Yesterday, customers in Europe may have experienced intermittent failures or errors when attempting to use AI-powered features. This was due to a confirmed upstream outage with Azure’s AI infrastructure in the Sweden Central region.
Incident Duration: Jan 27, 2026, 10:22 CET – Jan 27, 2026, 17:12 CET
Impacted Services:
Lucidchart Visual Importer: Failed to process or import visuals via AI. Add Dataset With AI: Errors when attempting to generate or structure datasets. ShiftX process / step generation: Intermittent timeouts or failures during automated step creation.
Azure mitigated the issue by scaling cluster nodes and adjusting memory to resolve pod crashes in the affected region.