Partially Degraded Service

About This Site

This is Ardoq's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Ardoq, do not hesitate to get in touch with us at support@ardoq.com and we will get back to you as soon as we can.

For historical data see http://stats.pingdom.com/yhrbe0x9ewk6.

Uptime over the past 90 days. View historical uptime.
Application EU Operational
90 days ago
100.0 % uptime
Today
Application US Operational
90 days ago
100.0 % uptime
Today
Application AU Operational
90 days ago
100.0 % uptime
Today
Application CA Operational
90 days ago
100.0 % uptime
Today
Application UAE Operational
90 days ago
98.28 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Dependencies Degraded Performance
AWS EU Operational
AWS US Operational
AWS AU Operational
AWS CA Degraded Performance
AWS UAE Degraded Performance
Intercom Chats and Posts Operational
Intercom Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 18, 2026

No incidents reported today.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Performance issue with Workspace Mode and Platform Responsiveness
Resolved - This incident has been resolved.
Apr 16, 20:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 17:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 16:13 UTC
Update - We are continuing to investigate this issue.
Apr 16, 14:34 UTC
Investigating - We are currently investigating a performance issue affecting overall environment stability. Users are reporting significant slowness across the platform, particularly when handling complex Workspaces or data-heavy tasks. This has resulted in intermittent application timeouts.
Apr 16, 14:33 UTC
Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026
Issues with Report Exports
Resolved - This incident has been resolved.
Apr 13, 12:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 13, 12:20 UTC
Investigating - We are currently investigating an issue where file exports from the Reports section are failing. While Workspace exports remain functional, users may receive a "corrupt file" error when attempting to open exported Excel files from Reports.

Our engineering team has identified the cause and a fix is currently being deployed to production. We expect a full resolution within the next few minutes.
Apr 13, 12:20 UTC
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

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