Contributor Survey Permissions Issue

Incident Report for Ardoq

Resolved

This incident has been resolved.

Posted Oct 28, 2025 - 14:59 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 28, 2025 - 14:55 UTC

Investigating

We are currently investigating an issue where contributor users are incorrectly getting a "Request access" message when trying to answer a survey.

Posted Oct 28, 2025 - 14:55 UTC

This incident affected: Application EU, Application US, Application AU and Dependencies (AWS EU, AWS US, AWS AU, Intercom Chats and Posts, Intercom Email).