Block Diagram Viewpoint Performance Issue

Incident Report for Ardoq

Resolved

This incident has been resolved.
Posted Jul 04, 2025 - 14:29 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 04, 2025 - 14:27 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 04, 2025 - 14:15 UTC

Update

We are continuing to investigate this issue.
Posted Jul 04, 2025 - 14:15 UTC

Investigating

We're currently investigating an issue where users are encountering unresponsiveness when attempting to view block diagram viewpoints, particularly those utilizing grouping features. Our team is actively investigating the issue and working towards a resolution.

Workaround: If you are experiencing this issue, please avoid adding groupings to the block diagrams.
Posted Jul 04, 2025 - 14:14 UTC
This incident affected: Application EU, Application US, Application UAE, and Application AU.