Performance issue with Workspace Mode and Platform Responsiveness

Incident Report for Ardoq

Resolved

This incident has been resolved.
Posted Apr 16, 2026 - 20:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 16, 2026 - 17:09 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 16, 2026 - 16:13 UTC

Update

We are continuing to investigate this issue.
Posted Apr 16, 2026 - 14:34 UTC

Investigating

We are currently investigating a performance issue affecting overall environment stability. Users are reporting significant slowness across the platform, particularly when handling complex Workspaces or data-heavy tasks. This has resulted in intermittent application timeouts.
Posted Apr 16, 2026 - 14:33 UTC
This incident affected: Application EU and Application US.